Frequently Asked Questions

These are the answers to the most frequently asked questions split into the relevant sections on the site:

Tutorial Downloads

How do I download a template or pattern?

All tutorial downloads are accessed via big button which will take you though to the registration for the free download.  If you are a member of the mailing list at Fiery Phoenix you get access to all free templates.  Join the mailing list for access, you will have your email checked and then be directed to a page to download the file immediately.  No waiting for emails or logging into a shop first.

What if I don't want to join an email list?

No problem, you can simply pay £1 for the download in the shop.

Why are there no instructions included on my free template?

The instructions for free patterns or templates are in either the written photo tutorial or video tutorial which accompanies the pattern. Paid patterns have printable detailed instructions.  Where I receive a lot of requests for printable downloads I will create a new paid pattern which will be available to purchase in the shop. Free patterns have instructions readily available via the website or youtube channel.

Shop/Site Registration

I have registered but not yet received an email?

The most common reason for missing email confirmation is that your email server has put the message in your spam folder or has rejected it completely. Please check your spam and get in touch if you still cannot locate the confirmation email via support@fieryphoenix.co.uk

I have activated my account but cannot login with the password. What next?

Request a password re-set from the login panel. If you continue to have difficulty please get in touch at support@fieryphoenix.co.uk

I have received the order but the links says I must be logged into the site...

Please log into the site before clicking on the email link. You can access the login in from the right side bar of any page on the website.

I have deleted my confirmation email. How can I access my files?

Simply log into the shop and access the “My Downloads” menu to see a list of all your files available for download.

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Babs Rudlin
 

I play with colour in both fabric and fiber. Creating patterns, challenges and tutorials for beginners and those who wish to learn new skills. My youtube channel is www.youtube.com/myfieryphoenix I provide reviews, tutorials, how to and more as services for other creators and service providers. Get in touch to discuss how I can help you today!

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