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Fiery Phoenix Privacy Policy

This is the web site of Fiery Phoenix.

Our postal address is
9 Coombes Grove
Rochford, Essex, SS4 1DX

We can be reached via e-mail at info@fieryphoenix.co.uk
or you can reach us by telephone at 01702 541955

We take your privacy very seriously at Fiery Phoenix. If you have any questions about our privacy policy, contact us.

A. Our Pledge to You

1. When you sign up for a free site review, you will not be automatically subscribed to any promotional emails.
2. Your personal information (and your customer information) will be kept strictly confidential. It is never sold, given away, or shared with anyone, unless we're required to by law.
3. We do not send promotional messages to you unless you explicitly request to receive them.

B. Transactional and Mandatory Emails That We'll Be Sending You

These are the types of emails you can expect to receive from Fiery Phoenix if you sign up for our services.

1. Email Receipts - When you use your credit card to place an order with Fiery Phoenix, you will naturally be receiving an email receipt for your purchase.
2. Email Invoices - for services provided by Fiery Phoenix where payment is not via credit card we will send an invoice via email with reminders as necessary.
3. System Alerts - All registered, active (non-dormant), Fiery Phoenix user accounts may receive mandatory "System Alert" messages which usually consist of: planned outages, system improvements (that may directly affect your account), version updates, point releases, abuse warnings, and important customer service information. Our "System Alert" messages are brief and non-promotional in nature. We promise to keep them as boring as possible.
4. Free Site Review Reminders- If you request a free site review, but do not contact Fiery Phoenix again, we may send an automatic followup email within a few weeks (in case you never got your review the first time).
5. Automated responses - If you submit a quote request to Fiery Phoenix, our system automatically sends you a brief confirmation. Submitting a quote request does not add you to any mailing list.
6. SEO Monthly Updates - these are sent as part of the SEO service provided by Fiery Phoenix and are non-promotional in nature.

C. Promotional Emails That We Send

We do not send promotional emails unless you have requested them.

1. From time to time, we send a "Fiery Phoenix News" email newsletter to registered users who have signed up for the newsletter. We do not automatically send this newsletter to all users. If you opt-in, then later change your mind, there are 2 ways to opt-out: 1) Click the "unsubscribe link" that we include in every newsletter, or 2) click the "unsubscribe link" in the footer of all pages in our website.

D. Personally Identifiable Information, and Our Use of Cookies

1. We do not share your personally identifiable information with any 3rd parties.
2. When you visit our website, we don't automatically collect any personally identifiable information about you.
3. The cookies we place do not personally identify visitors on our website.
4. We place temporary cookies on web pages so that we can see how visitors use our website, but they do not personally identify users (we use this information to improve our website experience)
5. We place a transparent tracking bug on certain web pages to track the performance of online ads placed on other websites. The trackers do not personally identify any visitors to our website. They simply tell us about the performance of our online advertising
6. We do not partner with or have special relationships with any ad server companies.
7. When we send emails to our own registered Fiery Phoenix customers, we'll sometimes track who opened and who clicked. We do this to measure the performance of our email campaigns, and to improve our offerings to specific customer segments.
8. Fiery Phoenix customers: if your personally identifiable information changes you may update your details by contacting us by telephone or postal mail at the contact information posted on this page.
9. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
10. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
11. We use other third parties to handle secure credit card transaction processing from our site. When you make purchases on Fiery Phoenix, we send your billing information as necessary for the third party to process your order.